Family

Support

Click on your buddy to find all the right support attributes for the product. From manuals, instruction videos to FAQ.

FAQ Sam and Davy

In short how do I operate SAM or DAVY?

Please check out our Quickstart video or read the manual. It clearly describes the 1st steps to get SAM/Davy up and running. Once the settings are done, SAM/DAVY will close their eyes every day and open them in the morning at preset time.

Product does not work on batteries

Please make sure you are using new alkaline batteries from a known brand. Change to a new set, to be sure the batteries are full. Some batteries might nog have enough power to operate the eyes, like Zinc-carbon batteries.

Product is resetting by itself

Most probably the batteries are causing the problem. Please make sure batteries are not nearly empty and do not use Zinc-Carbon batteries, they are for low consumption products only. Use new good brand alkaline batteries only. Using other batteries might cause the product to not work properly.

Product does not work with USB cable

Check if the adaptor you are using is working well. Change to another standard USB cable to check if that is the problem. If this is not the problem, try again while taking out the batteries completely.

If the power is turned off , does the sleeptrainer remember its settings?

When the power shuts off, the sleep trainer will not remember its settings unless batteries are inserted. We therefore advise to insert the batteries as back up in case power shuts off.

How can I stop my child from playing with buttons and changing the settings?

The clock will enter key lock mode automatically after 1 minute. To manually activate the key lock: press the key lock button for 3 seconds. After activating the sleeptimer/wake-up time the key-lock is activated straight away, so that the settings cannot be changed anymore.

Can I separate the wake-up time from the alarm time?

Yes, when setting the naptime or wake-up time, you can separately set the alarm. So you can set the sound alarm at a later time than the opening of the eyes.

Can I switch off the orange screen, half an hour before wake-up?

It is not possible to switch off or change the time it turns on. The time is fixed at 30 minutes. If you child is still sleeping, the orange light will not wake him/her up. But if he/she does wake up, she knows straight away that it is not much longer by seeing the screen is orange.

How can I close SAM’s or Davy’s eyes?

In the menu you select a time that SAM/DAVY will automatically close their eyes every day. If you want to close them earlier you can press the DOWN button for 3 seconds and the eyes will close.

How can I see if the clock is key-locked?

In the top of the LCD screen the key-lock symbol will appear when it is activated.

How do I know if my clock is activated?

Sam or Davy is always activated. Once you have set the bedtime and OK to wake time, he will automatically go to sleep every night and wake up every morning at the preset time.

What if SAM is just not listening at all?

Try resetting SAM by pushing the tiny button with a paperclip on the bottom of the clock. This will usually make hime listen.

Sometimes the buttons do not react when I press them. What is wrong?

Probably key lock has been activated. To unlock press the keylock-button, right, for 3 sec.

Key-lock is activated automatically after the buttons have not been touched for 1 minute. This to prevent the setting to accidentally be changed.

If I do no want the alarm to sound, do I need to change the volume in settings menu?

No, that is not necessary. In the menu (alarm clock icon) you can switch the alarm ON/OFF.

Is there a demo function to show my child the working of Sam?

Yes there is demo function in the settings menu. This demo will go through the entire bedtime ritual in around 20 seconds with preset time, so not the actual time that you have entered.

How long can I use the sleeptrainer when using batteries?

When using batteries, make sure you are using good alkaline batteries. Also we advise you to limit the nightlight to 5 minutes and select lowest brightness in the settings menu. Only then batteries will last around 4 weeks with normal use. With other settings the battery life will be decreased significantly.

FAQ Pam the penguin

How can I turn on the light?

Press the big round ON/OFF button the bottom.

How do I switch on/off the timer for the nightlight?

You can set the 60-minute timer by pressing the the small clock and alarm button at the same time. Pam flashes once green when timer is switched on and red if timer is switched off.

Can I change the settings for orange and green light?

This is not possible. The preset times can not be adjusted.

How do I switch on the wireless connection?

Press the clock and triangle button at the same time. The wireless speaker symbol will appear in the display if activated. In the bluetooth menu of your phone, look for ZAZU-PAM and connect.

How long does the wireless speaker stay connected?

If you use PAM with the timer, the bluetooth will switch off together with the light. If you use without timer, the connection stays as long as you are playing music/songs.

Why do I need to reconnect to the wireless speaker?

If Pam needs to ‘look’ for connection 24/7 it takes up to much battery.

How do I change the colour of the nightlight?

Press the big round button several times to get to your preferred colour.

How do I change the brightness of the nightlight?

Switch on the nightlight by pressing the big button, then keep the big button pressed. The brightness will change. Let go at the right brightness. Pam will remember this setting for next use.

How do I use Pam as nightlight only?

Press the triangle button on the bottom for 3 seconds. In the display will appear a crossed out alarm clock. This means that the sleeptraining function is switched off.

What kind of adaptor do I need to use for charging?

You can use any 5Volt output adapter for charging. Most telephone adapters comply with this.

Pam does not charge.

If you place Pam on the charging dock, the light should flash blue when charging. If this does not happen, please check the adaptor and USB cable, by using another one if available. If both work fine and Pam still does not charge, please contact us.

FAQ Bobby the bear

How do I close Bobby’s eyes

Press the big button on the top for 3 seconds and Bobby’s eyes will close until it is OK to wake up.

Do I need to close the eyes every night?

Yes, every night at bedtime you close Bobby’s eyes by pressing the big button on top for 3 seconds.

How do I switch the sound off

Behind the lid on the bottom there is a knob with which you can lower the sound volume or switch off completely.

Bobby’s eyes no longer open

It might be that the batteries are nearly drained. They might have enough power to operate the digital clock but not enough to open/close the eyes. Please try using new batteries.

FAQ Lou the owl

How can I turn on the lights?

On the front of the nightlight you can find a big button. When you press this button, both the light of the owl and the ring will turn ON. By pressing the OWL button, on the left side of the little owl, only the light of the owl will turn ON. When you press the RING button, on the right side of the little owl, only the light of the RING will turn ON.

How can I activate the timer?

You can turn on the timer function of the little owl by pressing the OWL button for 2 seconds. The owl will flicker when the timer is activated. The timer function of the ring can be turned on by pressing the RING button for 2 seconds. Again, the light of the ring will flicker when the timer is activated.

How long will the lights stay on when the timer is activated?

The owl will turn off after 60 minutes and the ring will turn off after 30 minutes.

How can I adjust the brightness of the lights?

You can find two sliders on the back of LOU. By sliding them back and forth you can seperately adjust the brightness of the owl and the ring.

How does the sound sensor work?

On the back of LOU there’s a switch with a small ear. Put the switch on ON to activate the sound sensor and switch it to OFF to turn the sound sensor off.

How long will the owl stay on when the sound sensor is activated?

When your child is crying the owl will stay on for 5 minutes. After 5 minutes the light will automatically switch off.

The USB cable does not work.

Please check if the adaptor is working well by using another one. Also try LOU with another standard USB cable to check if the cable is the problem yes/no. If problem persists please contact our customer service.

FAQ Fin the sheep

How can I turn on the lights?

With the ON/OFF button. Press 1 x, soft light. Press 2 x bright light. Press 3 x OFF.

After how many minutes does the light turn OFF?

The lights will automatically switch off after 60 minutes.

How do I know my FIN is charging?

When FIN is charging a small red light will light up. When FIN is fully charged this light will turn green.

How long does it take before FIN is fully charged?

The battery is fully charged after 10 hours.

What is the battery life of FIN?

A full battery will have a life of around 10 hours.

FAQ Gina the giraffe

How long does the flash light stay ON

The flash light automatically switches off after 10 minutes. So your child will not sleep with the bright light.

How long does the nightlight stay on?

The nightlight switches off after 30 minutes. When Gina is charging, he nightlight can stay on the entire night.

How do I change the colour of the nightlight?

Keep the nightlight button pressed and the colours will changes. Let go when you the preferred colour is showing. Gina will remember the setting for next time use.

Gina does not charge

If Gina is charging you should see a tiny red light next to the USB slot. If this is not the case, please try using another adaptor and if that does not solve the issue another USB cable if available. For further assistance contact our customer service

How do I switch off the nightlight manually

Press the nightlight button and wait until the light switches OFF. It might take another few colours until you reach the off setting.

FAQ Max, Bo and Katie

Can I use the nightlight without sound

Yes, on the top side of the module you can switch off the sound and use the light only

The light switches on very easy

It might be that the filling has been squeezed too much towards belly area, so that there is not enough room for the module and the light there is easily pressed. Try to move the filling back upwards.

How long do the batteries last?

Depending on how many times it is activated it should last 4-6 weeks

FAQ Wall light

The light is dimming or switching off by itself

Please check if there are any objects located within 60 cm of the light. It might interfere with the sensor. Also very rough wall finishing can interfere.

The light switches off after a while

Please check on the backside of the light if the timer is switched on. This will explain why it switches off.

How do I change the colour?

Tap with your nail on the ring and the colour will change. The light will remember the setting for next use

How do I change the brightness?

Keep your hand fixated underneath the light. As long as your hand is in the beam, the light will slowly dim and get brighter. Take away your hand once the preferred brightness is reached. The light will remember the setting

How do I switch it on or off?

Swipe your hand underneath the light and it will switch ON or OFF.

The small animals do not click onto the ring

It might be that the small magnet has shifted. Please feel if you can locate the magnet and bring it more to the surface.

FAQ Lex, Zack and Ellie

How does the tumbling work?

You can switch on/off the light by giving the tumbler a small push. In between on and off the light might stand still for a short while.

After how long will the light switch off

The light will automatically switch off after 30 minutes. If the light is charging with the USB cable.

Can the plush part be washed?

Yes, you can remove the plush cover and hand wash it.

How do I change the colour of the light

By pressing the button several times, the colour of the light will change. The light will remember the setting for next use

Can I switch of the tumble sensor for travel

Yes, if you press the big button for 3 seconds the tumble sensor will be deactivated. By pressing the button again, the light will switch on the tumble function will work again.

FAQ Cody and Otto

How does the 3 step sleep program work?

The first phase the light is bright and orange and blue fish swimming around the room, together with soothing sound, this to grab the attention of the baby. In phase two the brightness is lower and the orange fish disappear, are more quiet environment. In phase 3 the waves and fish stop swimming and there is no more sound. The perfect setting to fall asleep.

Sometimes the orange fish disappear

This is correct. As of phase 2 of the sleep program the orange fish disappear, creating a more quiet environment to fall asleep.

Sometimes the waves stop moving

This is correct. As of phase 3 of the sleep program the waves and fish stop moving. At this stage it is time to fall asleep so there will not be a lot of distractions anymore.

How long does the cry sensor work

Every time you start a new sleep program the cry sensor will be activated for 12 hours. Please note that you have to switch on the cry sensor on the bottom of the module.

Can the plush cover be washed?

Yes, you can hand wash the plush after the module has been removed.

Can I use Cody or Otto without sound?

Yes, on the bottom of the module there is a button with music choice, here you can set the switch to OFF.

FAQ Wally the whale

How do I activate the cry sensor

Set the switch on the bottom in the ON position. The cry sensor will then be active for 12 hours every time to switch Wally on. Depending on the distance to your child, the cry sensor will activate upon crying.

How do I attach Wally to the crib

Use the velcro strap that came with the product. On the bottom of Wally there are loops where you can put the strap.

Can I use Wally without sound

Yes, you can switch off the sound on the bottom with the sound switch.

FAQ Harry, Kiki and Ruby

How do I activate the cry sensor

Press the cry sensor button for 3 seconds. The light will flash green when activated and red when deactivated. The cry sensor will then be active for 12 hours every time to activate the projector. Depending on the distance to your child, the cry sensor will activate upon crying.

Can the plush cover be washed?

Yes, you can hand wash the plush after the module has been removed.

Can I use the projector without sound

Yes, if you only press the projection button there will be light only, no sound.

FAQ Pip, Paul and Howy

Can I place the bag on a metal rack?

It is not advised to place the bag on a metal rack, better to place on a glass plate. Make sure the surface is clean. Take the bag out of the plush animal.

How long does the heat pack stay warm

Depending on how warm it was when started, it should stay warm for around an hour.

Can I use the bag as coolpack?

Yes, you can place the bag in the freezer for a couple of hours and then it will gently cool the area you put it.

FAQ Danny the dog

How do I start the play mode

By squeezing the foot with the triangle, the play mode will start. To stop you can press the foot again.

How do I start the sing-a-long mode

By squeezing the foot with the music note, the sing-a-long mode will start. To stop you can press the foot again.

Can I switch off the product completely?

Yes, on the bottom of the product there is an ON/OFF switch

The ears do not cover the eyes.

Probably the filling has shifted a little bit. Try moving the filling a bit away from the ears, this gives the ears more room to move in front of the eyes.

FAQ Timo and Chloe

How do I start the play mode

By squeezing the foot with the triangle, the play mode will start. To stop you can press the foot again.

How do I start the sing-a-long mode

By squeezing the foot with the music note, the sing-a-long mode will start. To stop you can press the foot again.

Can I switch off the product completely?

Yes, on the bottom of the product there is an ON/OFF switch

The wings/paws do not cover the eyes.

Probably the filling has shifted a little bit. Try moving the filling a bit away from the ears, this gives the ears more room to move in front of the eyes.

FAQ Felix, Robin and Becky

Which melodies can you play?

You can play heartbeat sound, nature sounds, white noise and 3 calming melodies.

Can you adjust the volume of the melodies?

You can adjust the volume yourself by pressing the volume button up or down.

After how many minutes will the sound turn off?

The sound turns off automatically after 10 minutes.

How does the cry sensor work?

Press the cry sensor button, when activated the small LED light will light up. The sensor will be activated for 12 hours. It will activate the last played song.

When will the cry sensor be activated?

The sound sensor will be activated upon crying. This means that there should be a significant amount of sound. We advise to place the module within 60 cm of your child to be able to pick up enough sound to activate. With or without the plush will make a difference, without plush the module will activate more quickly.

Do I have to activate the movement sensor myself?

Yes. The sensor can be turned on or off as desired.

Are the comforters washable?

The plush is washable in the machine, but remove the heartbeat module beforehand.

FAQ Dex, Liz, Don, Coco and Bibi

Which melodies can you play?

The plush animals can play heartbeat sound, nature sounds, white noise and 3 calming melodies.

Can you adjust the volume of the melodies?

You can adjust the volume yourself by pressing the volume button up or down.

After how many minutes will the sound turn off?

The sound turns off automatically after 10 minutes.

How does the cry sensor work?

Press the cry sensor button, when activated the small LED light will light up. The sensor will be activated for 12 hours. It will activate the last played song.

When will the cry sensor be activated?

The sound sensor will be activated upon crying. This means that there should be a significant amount of sound. We advise to place the module within 60 cm of your child to be able to pick up enough sound to activate. With or without the plush will make a difference, without plush the module will activate more quickly.

Do I have to activate the movement sensor myself?

Yes. The sensor can be turned on or off as desired.

Is the plush toy washable?

The plush is washable in the machine, but remove the heartbeat module beforehand.

FAQ Suzy the shusher

Which melodies can you play?

You can play heartbeat sound, nature sounds, white noise, ocean sound, lounge music and 3 calming melodies.

Can you adjust the volume of the melodies?

Yes you can, you can adjust the volume yourself by pressing the volume button several times.

After how many minutes will the sound turn off?

The sound turns off automatically after 20 minutes.

What melodies can I play?

Please go to our product page and listen to the sounds..

When will the cry sensor be activated?

The sound sensor will be activated upon crying. This means that there should be a significant amount of sound. We advise to place the module within 60 cm of your child to be able to pick up enough sound to activate. With or without the plush will make a difference, without plush the module will activate more quickly.

Do I have to activate the movement sensor myself?

Yes. The sensor can be turned on or off as desired.

How do I attach Suzy to the crib?

Use the red velcro that came with the product. You can attach the velcro on the backside through the loop.

FAQ Phoebe and Bruno

How do I select my melody?

Press the shield as many times until you reach your favorite song.

How do I records my own song?

Keep the shield pressed as long as you are recording. When you let go, the recording will stop.

How does the cry sensor work?

On he side of the module is a small switch to activate the cry sensor. The sensor will stay active for 12 hours.

When will the cry sensor be activated?

The sound sensor will be activated upon crying. This means that there should be a significant amount of sound. We advise to place the module within 60 cm of your child to be able to pick up enough sound to activate. With or without the plush will make a difference, without plush the module will activate more quickly.

Which melodies are pre-programmed?

Please visit our product page to listen to the sounds.

Can I use Phoebe/Bruno without sound?

Yes, you can. On the side of the module you find a setting switch which indicated light only.

Is the soft toy washable?

Yes, it is. Please remove the module beforehand.

FAQ Zoe the penguin

The pre-programmed music does not play

Please check if the small button on the right side is switched to the music note and not towards the phone icon. Then the melodies won’t play.

How does the auto shut-off work

Zoe will automatically shut off after 20 minutes. Sound as well as music.

How do I connect my phone

Switch the small button on the right side to the phone icon. The wireless speaker is now active. Check the Bluetooth menu of our phone and look for ZAZU-ZOE. Press connect. You can now play your songs

The volume buttons do not work when I play music from my phone

When you use Zoe as a speaker, you change the volume on your phone, not on Zoe.

How does the cry sensor work?

Press the cry sensor button, when activated the small LED light will light up. The sensor will be activated for 12 hours. It will activate the last played song.

When will the cry sensor be activated?

The sound sensor will be activated upon crying. This means that there should be a significant amount of sound. We advise to place the module within 60 cm of your child to be able to pick up enough sound to activate. With or without the plush will make a difference, without plush the module will activate more quickly.

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